Effective May 16, 2026
These Terms of Service (“Terms”) govern your use of Forge CRM (the “Service”), a product of NG Ventures, LLC (“we,” “us”). By creating an account or using the Service you agree to these Terms.
Forge CRM is the all-in-one operations platform for home service businesses. It includes scheduling, customer records, estimates, invoicing, payments, email, and SMS messaging features.
Program name: Forge CRM Customer Messaging.
Program description: the Service sends transactional, reminder, and promotional SMS messages on behalf of its business customers (“Customers”) to those Customers’ end consumers (“End Users”) who have provided express written consent. Typical messages include appointment reminders, payment receipts, follow-up check-ins, AI-drafted replies, and seasonal promotional offers.
Consent capture: End Users consent at the point of sale by signing to accept the Customer’s service estimate or agreement, which includes an SMS consent clause naming the Customer. Each acceptance is timestamped and stored per Customer. See SMS Consent Disclosure for the disclosure End Users see, and SMS Terms for full program details.
Message frequency: message frequency varies and depends on the Customer’s communications. End Users typically receive between 2 and 10 messages per month.
Message and data rates: message and data rates may apply, depending on the End User’s mobile plan.
Opt-out: reply STOP to any message to unsubscribe. Opt-out is honored immediately. Other recognized opt-out keywords include STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. To re-subscribe after opting out, reply START.
Help: reply HELP for help, or contact the business that originated the message directly using the phone number or email they provided you. For platform-level questions, email support@forgecrm.app.
Carriers: carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.
The Service includes an optional integration with Meta Platforms (Facebook, Instagram) that lets Customers connect their Facebook Pages and Meta Business accounts in order to receive Facebook Lead Ads submissions and view connected Page and ads metadata inside the Service.
Customers who connect Meta agree to comply with the Meta Platform Terms, the Facebook Terms of Service, and all applicable advertising and lead-generation policies. Customers are solely responsible for the lawful collection, handling, and use of any End-User information they receive from Meta through the Service, including obtaining required consents and honoring opt-out requests. Our handling of Meta-derived data is described in our Privacy Policy, and End Users may request deletion of their data at any time via our Data Deletion Instructions.
Customers are responsible for the accuracy of information provided during signup, the security of their account credentials, and the actions of staff members granted access. Customers must comply with all applicable laws when using the Service to communicate with their End Users, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state privacy laws.
Customers represent and warrant that every End User to whom they send messages through the Service has provided prior express consent to receive those messages, and that they will honor opt-out requests promptly.
You may not use the Service to:
Fees and payment terms are described at signup or in a separate order. Fees are non-refundable except as required by law. We may change fees with reasonable advance notice.
Our collection and use of information is described in our Privacy Policy, which is incorporated into these Terms.
Either party may terminate the Service at any time. We may suspend or terminate accounts that violate these Terms or that pose risk to the Service, our other customers, or carriers. On termination, access to the Service ends; provisions that by their nature should survive (including payment, indemnification, disclaimers, and limitation of liability) will survive.
The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that messages will always be delivered or delivered without delay; carriers may block, throttle, or filter messages outside our control.
To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service is limited to the amount the Customer paid us for the Service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
Customers will indemnify and hold us harmless from any claim, loss, or expense arising from their use of the Service in violation of these Terms, including claims by End Users related to messages sent without proper consent.
We may update these Terms from time to time. Material changes will be communicated by updating the “Effective” date above and, where appropriate, by additional notice.
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws principles. Any dispute will be brought in the state or federal courts located in South Carolina.
NG Ventures, LLC
2643 Great Scott Drive, Myrtle Beach, SC 29579
Email: support@forgecrm.app
Phone: (843) 504-5474