Last updated July 28, 2026
Forge CRM is a product of NG Ventures, LLC. This page is the support resource for the Forge CRM mobile app and web application. If you can’t find what you need below, contact us and we’ll help you directly.
Email: support@forgecrm.app
Phone: (843) 504-5474
Mailing address:
NG Ventures, LLC
2643 Great Scott Drive
Myrtle Beach, SC 29579
United States
Response times: we respond to support email within one business day (Monday through Friday, 9am–6pm Eastern Time). Urgent issues affecting billing, login, or messaging delivery are prioritized.
Create an account. Tap Get Started on the sign-in screen or visit forgecrm.app/signup. You’ll be asked for your name, business name, email, and a password. No credit card is required to start.
Sign in. Open the app and enter the email and password you used at signup. If you forgot your password, tap Forgot password and we will email you a reset link.
Invite your team. Go to Settings → Team to invite staff by email. Each teammate gets their own login and can be assigned a role.
How do I reset my password?
On the sign-in screen tap Forgot password, enter your email, and follow the link we send you. Reset links expire after 60 minutes.
How do I change my email or business info?
Go to Settings → Account to update your email, name, phone number, and business address. Changes take effect immediately.
How do I cancel my subscription?
Go to Settings → Subscriptions and choose Cancel subscription. Your plan remains active until the end of the current billing period, and you can re-activate any time before the period ends.
How do I delete my account or data?
You can request full deletion of your account and associated data at any time. See our Data Deletion Instructions for step-by-step details, or email support@forgecrm.app with the subject “Delete my account” from the email address on file. We complete deletion requests within 30 days.
How do payments work?
Forge CRM uses Stripe to process customer payments. Each business connects its own Stripe account and funds are deposited directly to that account by Stripe. Forge does not hold customer funds. For questions about a specific charge or invoice, contact the business that sent it to you.
I’m an end customer who received a message or invoice — who do I contact?
Messages and invoices sent through Forge come from independent service businesses that use our platform. For questions about a specific appointment, message, or invoice, please contact the business that sent it — their name and phone number appear in the message or on the invoice. If you cannot identify the sender or need help reaching them, email support@forgecrm.app and we’ll assist.
How do I stop receiving text messages?
Reply STOP to any text message you receive from the platform to unsubscribe. Opt-out is honored immediately. See our SMS Terms for full details.
What permissions does the mobile app request, and why?
Every permission can be changed or revoked at any time from your device’s Settings app.
Which devices and versions are supported?
The mobile app supports iOS 16 and later on iPhone and iPad. The web app runs on current versions of Safari, Chrome, Firefox, and Edge.
I’m having a technical problem — what should I include when I email?
Email support@forgecrm.app with the subject “Bug” or “Feature request.” Every message reaches the product team and we reply to all reports.
Terms of Service · Privacy Policy · SMS Terms · SMS Consent Disclosure · Data Deletion